Question 1

How do I set a deposit limit on my account?

Accepted Answer

Setting a deposit limit is simple and can be done entirely within your account settings. After logging in, navigate to the "Responsible Gambling" section under your profile menu and select "Deposit Limits." You can choose to set daily, weekly, or monthly limits in Indian Rupees. Once you confirm a reduction in your limit, it takes effect immediately. If you wish to increase a limit, there is a mandatory waiting period (typically 24-72 hours or longer) to prevent impulsive decisions. This feature is available to all registered users at no charge and is recommended for all players as a baseline protective measure.

Question 2

What is the difference between a cooling-off period and full self-exclusion?

Accepted Answer

A cooling-off period is a temporary break from gambling, typically ranging from 24 hours to several weeks, during which you cannot log in or place bets. After the cooling-off period ends, your account automatically becomes accessible again. Self-exclusion, by contrast, is a more permanent measure — your account is suspended for a minimum period (usually six months to several years, or permanently), and you are committed to not gambling for that entire duration. During self-exclusion, you are also removed from all marketing communications. Reversing a self-exclusion before the period ends is not permitted, making it a firm, enforceable commitment to stop gambling.

Question 3

Can I still receive bonuses while using responsible gambling tools?

Accepted Answer

When you activate responsible gambling measures such as deposit limits, cooling-off periods, or self-exclusion, your eligibility for certain promotional communications and bonus offers is adjusted accordingly. Players on cooling-off or self-exclusion periods are automatically removed from all marketing lists and will not receive bonus offers during their exclusion. Players who have active deposit limits may still be eligible for some standard promotions, though the platform avoids sending targeted bonus offers designed to encourage players to raise their limits. The priority is always player welfare over promotional revenue, which is a hallmark of responsible platform design.

Question 4

What should I do if I think I have a gambling problem?

Accepted Answer

If you suspect that your gambling has become problematic, the first step is to use the self-exclusion or deposit limit tools immediately — do not wait. Access the responsible gambling section of your account and activate the most appropriate protective measure. At the same time, reach out to a support organization. In India, the Vandrevala Foundation operates a 24/7 helpline at 1860-2662-345, and the NIMHANS helpline is available at 080-46110007. Gamblers Anonymous India also offers peer support groups. If you have difficulty accessing these tools on the platform, contact customer support via live chat and they can assist you in activating protections on your behalf. Seeking help is a sign of strength, not weakness.

Question 5

Is there an age verification process to prevent underage gambling?

Accepted Answer

Yes, age verification is a mandatory part of the account registration and KYC process. All players must be at least 18 years of age (or the legal gambling age in their jurisdiction) to open and maintain an account. During the KYC verification process, players must submit a government-issued photo ID that confirms their date of birth. Any account found to belong to a minor is immediately suspended, and all deposited funds are returned. The platform's systems also monitor for behavioral indicators that might suggest account misuse, and additional verification can be triggered at any time if unusual activity is detected.

Question 6

How does the platform monitor for signs of problem gambling?

Accepted Answer

The platform employs automated risk monitoring systems that analyze player behavior patterns for indicators of problem gambling. These include sudden increases in deposit frequency or amounts, extended session lengths, rapid progression through betting stakes, and other behavioral changes that deviate significantly from a player's historical patterns. When these flags are triggered, the system can automatically prompt the player with responsible gambling information or initiate a welfare check by a customer support representative. Players can also be proactively contacted if their account shows multiple indicators simultaneously. This behind-the-scenes monitoring works in conjunction with the player-activated tools, creating a dual-layered protection system that makes the overall experience on this betting platform safer for all users.

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